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FAQ
Frequently asked questions
General
For the cleanest, highest-quality laser engraving, please upload vector files (.SVG, .AI, .EPS, or .PDF). If you only have an image file, please provide a high-resolution, pure black-and-white .PNG or .JPG. We do not engrave from blurry screenshots or low-quality photos.
We offer a frictionless, contactless porch pickup option for our local Northern Illinois customers. Once your custom gear is complete, you will receive an email with a unique code to our pickup box, allowing you to grab your order on your own schedule.
Yes. Obsidian Mark specializes in batch production for local trades, corporate gifts, and athletic programs. Whether you need 50 metal business cards, a run of 3D brass challenge coins, or leatherette patch hats for a whole crew, submit your project through our Custom Order form for tiered bulk pricing.
Because every piece of gear is customized and fabricated to spec, production times vary based on the size of the batch. We will provide an estimated completion timeline when your custom quote is approved.
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