SHIPPING & RETURNS
SHIPPING POLICY
At Obsidian Mark, we ensure your custom gear is securely packaged to protect your engraved items during transit. We offer standard shipping with tracking, as well as a frictionless local porch pickup option for our Northern Illinois clients.
Because our items are made-to-order, production times vary based on batch size. We will provide an estimated completion and shipping timeline when your custom quote is approved.
RETURN & EXCHANGE POLICY
Due to the permanent nature of laser engraving and the bespoke specifications of our products, all sales on custom and personalized items are final. We do not accept returns, exchanges, or refunds for buyer's remorse, or for typos/errors provided by the customer during the ordering process.
Your satisfaction and the quality of our craftsmanship are our top priorities. If your gear arrives physically damaged from transit, or if Obsidian Mark makes an engraving error that deviates from your original approved order, please contact us within 7 days of delivery. We will gladly forge a replacement and make it right.