TERMS & CONDITIONS
CUSTOMER CARE
At Obsidian Mark, we pride ourselves on precision and craftsmanship. Because every item is fabricated to spec, we handle all custom project inquiries through our Custom Order Intake Form. This ensures we capture your exact quantities, artwork vectors, and deadlines up front.
For general questions regarding turnaround times or file types, please review our FAQ page. For all other inquiries, our team will review your submission and follow up with a quote or digital mockup within 48 hours.
WHOLESALE INQUIRIES
Obsidian Mark specializes in batch production for local trades, corporate gifts, and athletic programs. We offer tiered wholesale pricing on bulk runs of custom leatherette patch hats, 3D brass challenge coins, and engraved metal business cards. To request a wholesale quote or inquire about our Business Bundles, please submit your project details and logo through our Custom Order Form.
PRIVACY & SAFETY
Your privacy and data security are our top priority. Obsidian Mark utilizes secure, encrypted payment processing to safeguard your transactions. We only collect the necessary details required to fulfill your custom orders and facilitate local pickups or deliveries. We will never sell or distribute your personal contact information or custom artwork to third parties.
PAYMENT METHODS
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Secure Online Invoicing (Credit / Debit / Apple Pay)
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Offline Payments (For approved local B2B accounts)
Please Note: Because all products are custom-fabricated, we do not collect payment at the initial checkout. Once your Custom Order Form and artwork are approved, we will send a direct, secure Invoice to your email to lock in your production slot.